Introduction
Welcome to the official Privacy Policy of SahaayaNet. SahaayaNet develops and maintains a suite of civic, emergency, career, and community applications including Sahaaya Emergency, SafeRoute, Sahaaya Career, LostLink, FoodSave, and QueueLess.
Your trust is our highest priority. We respect your personal privacy and are committed to maintaining strict ethical guidelines regarding how data is processed, stored, and protected across our web and mobile applications.
Information We Collect
To deliver essential features like emergency SOS alerts, AI navigation, or mentorship matchmaking, we collect specific data categories only when explicitly granted by you:
How We Use Information
We handle collected data exclusively to power essential civic services and maintain platform stability:
-
✓
Improve Applications: Analyze feature adoption to streamline user flows and UI layouts.
-
✓
Provide User Support: Resolve helpdesk tickets, technical inquiries, and account access issues.
-
✓
Enhance Security: Detect fraudulent activity, protect user accounts, and secure API endpoints.
-
✓
Bug Fixing & Patching: Investigate crashes and issue rapid over-the-air updates.
-
✓
Develop New Features: Design new modules based on community requests and feedback.
Permissions Required
Our Android applications request runtime permissions only when specific features are activated. You can manage or revoke these permissions anytime via your device settings:
Required by Sahaaya Emergency and SafeRoute to send location coordinates to emergency contacts or calculate safe routing paths.
Used in LostLink to photograph missing items or scanning barcodes in FoodSave for surplus logging.
Allows uploading resumes in Sahaaya Career or attaching log screenshots when contacting support.
Delivers instant token callouts in QueueLess, food rescue alerts in FoodSave, and safety check-ins.
Data Protection & Security
We enforce industrial-grade technical safeguards to prevent unauthorized access, alteration, or disclosure of user data:
Third-Party Services
SahaayaNet integrates trusted third-party SDKs to provide cloud storage, mapping, and authentication. These partners adhere to strict privacy standards:
-
•
Google Firebase: Used for secure user authentication, Firestore real-time databases, and cloud messaging notifications.
-
•
Google Maps Platform: Powers geocoding, route calculations, and interactive emergency maps in SafeRoute.
-
•
Analytics Services: Collect aggregated, non-personally identifiable metrics to evaluate app stability.
-
•
Cloud Storage Services: Provide encrypted storage for uploaded attachments and APK download builds.
User Rights & Control
You retain full ownership and control over your personal data. SahaayaNet provides clear avenues to exercise your rights:
Children's Privacy Protection
SahaayaNet applications are designed for general public utility and civic benefit. We do not knowingly collect or solicit personal information from children under 13 years of age.
If we learn that we have collected personal information from a child under 13 without verified parental consent, we will promptly delete that information from our servers. Parents or guardians who believe a child has provided us data may contact us immediately.
Policy Updates & Notifications
We may update our Privacy Policy periodically to reflect changes in legal requirements, application features, or security best practices.
When material changes are made, we will update the "Effective Date" at the top of this page and post a prominent notification inside SahaayaNet applications or on our website.
Contact Information
If you have questions, concerns, or privacy requests regarding this Privacy Policy or data handling across SahaayaNet apps, please contact our privacy desk: